Resources and Services


Each season brings on new issues for homeowners and residents alike. Listed below are a few links to resources you can access to help you navigate and access City services:

Toronto 311


Toronto 311 is the City’s service improvement webpage, where you can access many useful resources, get information about services or programs, or make requests for service. By calling 311, residents, visitors, and businesses no longer have to try to find the right division or individual at the City to get information or help, whether it is for Toronto Public Library hours of operation, reporting a missing garbage pick-up, or finding out where the closest flu clinic is located.




Complaints & Comments


Graffiti and Litter

Property Issues


Waste Collection



Trees and Animals

Winter Issues



311 Toronto Contact:

Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
(Can be used within Toronto if you can’t reach 311.)

TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685
(For urgent matters, please call. Lines are open 24/7.)

Connect on Twitter @311toronto

Toronto 211

Toronto 211 is the City’s service for providing you with information and referral to health, community, and social services. Toronto 211 has a 24-hour phone line for human services including everything from lost wallets to employment training, to helping a loved one struggling with addiction.


211 Toronto Contact:

Phone within Toronto city limits: 211
Phone outside city limits: 416-392-4605
(Can be used within Toronto if you can’t reach 311.)
TTY customers: 1-888-340-1001
Fax: 416-392-4404
(For urgent matters, please call. Lines are open 24/7.)
Connect on Twitter @211toronto

City and Government Services

Weather Preparedness


  • PlowTO is a winter maintenance program that allows you to access a map which provides real-time details on  when streets get plowed and salted.


  • The City’s Extreme Weather portal is an excellent resource to help learn about the extreme weather changes Toronto is expecting to experience in the near future, including extreme heat, rain/flooding, cold, and wind. The portal offers you a single point of access for programs, services and resources to help improve resilience and reduce risks.

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Help For Homeowners and Tenants


  • Low-Income Energy Assistance Program (LEAP) is a year-round program to assist low-income customers with their bill payments and electricity costs. LEAP provides emergency relief to eligible low-income customers who are experiencing difficulty paying already ‘past due’ bills. Application forms can be found on the LEAP website, and are due by August 31, 2016.


  • Municipal Property Assessment Corporation (MPAC) is a government-funded corporation that delivers property assessment across Ontario. Every four years, MPAC updates the value of every property in the provicne as part of Ontario’s assessment cycle. The current Assessment update is taking place in 2016, and will be applicable to the 2017-2020 property tax years. Visit their website to learn about how your property was assessed, or see the information MPAC has on file.


  • MyWaterToronto is a new online tool to view your water use at any time, from any device. MyWaterToronto allows you to view your utility account information, the details of your billings, can help identify water leaks, and helps encourage water conservation


  • Toronto INview is a mapping system which allows you to view all current major capital projects in Toronto. It features multi-layer viewing, detailed project descriptions, and staff contact information, so you can get a good idea of what’s going on in your neighborhood.


  • The Tenant Hotline is a free telephone counseling service that provides information about tenant rights and obligations, including leases, maintenance, repairs, evictions and discrimination. They can be reached at (416)921-9494.


  • Waste Wizard is a City service that focuses on providing residents with curbside collection services. They also provide basic sorting information, and their search engine is an easy way to find out the best way to dispose of your curbside waste.


Green Initiatives


  • EcoRoof is an incentive program that provides benefits for residential, industrial, commercial and institutional buildings who wish to build eco-roofs, green roofs, or cool roofs. These roofs reduce urban heat, help manage stormwater runoff, improve air quality, and more.


  • HELP is a service offered by the City of Toronto to help you improve your home’s energy efficiency and save money. The City will provide funding required to complete improvements such as upgrading insulation or replacing old furnaces, and the homeowner will help repay the City over time via installments on their property tax bill.


Community Services

Community Services


  • The Assaulted Women’s Helpline is a confidential, anonymous service for women. If you feel unsafe, or are experiencing any form of abuse, the Assaulted Women’s Helpline provides a 24-hour helpline across Ontario, including crisis counseling, emotional support, and safety planning, as well as referrals for shelters, housing options, legal services, support groups and more. They can be reached at (416)863-0511.
  • Family Service Toronto is an organization that aims to help people face a variety of life challenges. They assist families and individuals through counseling, community development, advocacy, and public education programs.
  • Heritage Toronto is a charitable foundation which aims to promote greater appreciation for Toronto’s rich heritage. Through partnerships with local community groups and volunteers, Heritage Toronto provides city-wide programs and services, and produces an annual report to help the City in honoring its heritage.
  • St. Stephen’s Community House Conflict Resolution and Training is a private, confidential mediation service that aims to help neighbors or other members of a community or organization get to the root of a conflict and develop long-term solutions. St. Stephen’s aims to help resolve conflicts and improve communication by facilitating and mediating conflicts for free. St. Stephen’s is a wonderful organization that is flexible, comfortable, and quick. They also provide custom training, workplace services, and public workshops.
  • For more community services, or access to community services more tailored to your needs, call Toronto 211 or check out their webpage.

Services for Newcomers


  • The Housing Opportunities and Marketplace Exchange (HOME) is an initiative that connects refugees with housing and resources. If you have any inquiries regarding donations, or if you have any other skills or resources that you’d like to offer, please check out the HOME webpage and log in.

Seniors Services


  • SPRINT is a community support service agency that provides practical, low-cost services to seniors and their caregivers. SPRINT services provides accessibility to seniors in Toronto, allowing them to stay safe, connected, and live as independently as possible.
  • Elder Abuse Ontario is a confidential, 24-hour seniors safety line for seniors across Ontario. Their organization focuses on service coordination and restoring respect for seniors in the community.